Field notes
Notes from adoption fieldwork
Practical writing on cloud suite adoption analytics for internal business applications — how we interview, score, and brief.
What idle cloud suite licences look like inside a finance application
When a finance team buys collaboration and document features but posts still leave the suite at month-end, the gap usually sits in process design — not in missing software.
Interviewing application owners without turning the hour into a feature demo
Owner interviews for cloud suite adoption analytics work when you stay on tasks, exceptions, and handoffs — not on capability catalogues.
Building an adoption heatmap that leadership will actually open
Heatmaps fail when they score vanity metrics. They work when each cell ties to a named application, a suite capability, and a verifiable signal.
When a readiness briefing should say wait
Rolling a cloud suite into an internal application before owners agree on artefact ownership creates rework that looks like “low adoption” six months later.
Reading quarterly pulse memos against last quarter’s promises
A pulse memo is only useful if it revisits the exact recommendations from the prior assessment — not a fresh set of ambitions.